Managed Services Product Analyst

Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.

Don't just work, thrive. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own career growth. Our flexible and inclusive work culture provides you with the autonomy, resources, and opportunities to succeed. 

The Managed Services Product Analyst (MSPA) is a subject matter expert for a portfolio of clients, supporting them on their product path on the Salesforce platform and ecosystem. The MSPA wears many hats: Salesforce Administrator and declarative developer, consultant, troubleshooter, project manager, trainer, and a sympathetic ear for our clients. The client will lean heavily on you for guidance and direction on the Salesforce Platform, support working with their customers, and defining the future direction of their products. 
   
The MSPA can present complex information equally well to a business audience or a developer, has hands-on experience implementing Salesforce.com functionality, and can act as a knowledgeable liaison between technical teams and business stakeholders. 

Responsibilities include but are not limited to:

• Proactively facilitate requirement gathering/interview sessions, synthesize requirements
• Triage client support requests, resolve the requests you can, and refer requests to other resources when necessary
• Provide Salesforce platform expertise to help clients make product business decisions
• Assist clients in resolving issues with the customers’ implementations of their products
• Guide clients in working with Salesforce and use of ISV business management tools
• Configure declarative portions of applications in Force.com
• Collaborate with clients to produce or update technical and product documentation to facilitate enablement and effective knowledge transfer, both within Bridgenext and the client organizations
• Identify and escalate changes to the scope of services
• Guide and support clients through new release testing and deployment processes
• Research, investigate, and request assistance with solutions and considerations when client requests fall outside your knowledge and experience  

Workplace: Remotely, based in Latin-America and preferably in Argentina  Working hours are flexible but must be available for meetings on Eastern Standard time. Some evenings hours may be required at times for coordination with offshore resources   

Must Have Skills:

• 5+ years of software industry experience or 5+ years of consulting / support experience as a project lead or product owner including:
  • Completed and can describe multiple Salesforce CRM or Force.com implementations
  • Ability to work in a fast paced environment and manage multiple clients and responsibilities effectively
  • Ability to create plans and drive tasks to conclusion with others on your team
  • Comfortable working with remote teams spread across multiple time zones
• 5+ years of hands-on Salesforce platform experience, including hands-on with declarative development and configuration of the platform
• Demonstrated experience in the requirements gathering process by recording key requirements, asking questions and developing an understanding of key use cases
• Possess a client-focused attitude through conversations and documentation
• Familiar with Agile process and case management tools such as JIRA/Confluence, Trello, ZenDesk, or the like
• Salesforce Administrator, Advanced Administrator and/or App Builder certifications required in addition to a minimum of 3 Salesforce certifications in total

Preferred Skills:

• Salesforce Sales Cloud or Service Cloud Consultant certification preferred
• Experience with Sales Cloud, Service Cloud, Health Cloud, and other Salesforce products a plus
   

Professional Skills:

• Strong written, verbal, and presentation communication skills
• Strong team and individual player
• Maintains composure during all types of situations and is collaborative by nature
• High standards of professionalism, consistently producing high quality results
• Self-sufficient, independent requiring very little supervision or intervention
• Demonstrate flexibility and openness to bring creative solutions to address issues
   

Bridgenext is an Equal Opportunity Employer