Payroll SMO - Staff/Assistant - EY Global Delivery Services - #7509993

EY Payroll Operate is part of the Global Compliance and Reporting (GCR) service offering of EY. Payroll Operate is on a transformational journey. The vision is for EY to become one of the top payroll operate outsourcing service providers globally. EY’s Global Delivery Services (GDS), the shared services arm of EY, is unique amongst the Big4 firms, operating as one global team across multiple countries.

For EY Payroll Operate to achieve its stated vision, the key to its success lies in adding a new, globally industrialized way of working, adopting a central delivery model through our GDS delivery centers. This transformation combined with our in-country compliance capabilities will drive a better client experience whilst creating margin expansion and enable the Payroll Operate growth gaining significant market share for EY in the industry.

About the role

As part of the Operational Service Delivery team your key responsibility is to support with daily activities such as project management, escalation resolution and project governance, including interfaces with client local country contacts, shared service centers, tax/finance stakeholders and related EY network. You are working with EY Country Payroll teams to ensure services are delivered in line with contractual requirements i.e., timeliness, accuracy, and agreed service levels. Effective communication is key here and with stakeholders and clients on various projects to ensure smooth operation and quality service delivery.

Daily tasks vary from managing multiple projects with cross-functional team members, financial management i.e., preparing budgets, invoicing and scope management, SLA and KPI reporting, calendars, consolidated reports, issue and risk logs, to prepare project plans and weekly status updates, propose solutions and assist with ad hoc requests.

Skills and attributes for success

• Project management skills

• Excellent communication skills

• Highly organised

• Strong attention to detail

• Proactive and ideas based

• Flexible and self-starting

To qualify for the role, you must have

• Degree and/or undergraduate professional qualification

• Client serving and quality focused mindset

• Fluent written and spoken English

• Project management experience would be an advantage

What we look for

A new member for our Global Payroll Operate team, who has a thirst for knowledge, is energized and ready to join our Global business. Wherever your aspirations lie, if you have the drive and determination to help our clients succeed, you'll find the scope and support to realize your professional and personal ambitions.

Working alongside talented professionals from a wide range of backgrounds, you'll be part of a culture that's results-focused, collaborative, and inspirational. Together, we make a difference to our clients and the communities in which we live and work.