Account Executive - #7508845

Job Title: Account Executive
Position type: Permanent
Location: Buenos Aires - AR (Main Location) – (Hybrid 2-3 days a week in office)

Secondary Location Montevideo - Uruguay
Job ID: R19617
Job family: Sales & Account Management

About Your Business Area/Department:

At Amadeus we work in a pleasant and dynamic environment, where we interact with the different departments of the company. Also, we are 100% focused on our clients’ needs and company objectives. In the Travel Sellers area working with medium, strategic, and high potential travel agencies, we focus on driving business growth through effective selling strategies, as well as maintaining strong relationships with our valued customers.

Summary of the role:

Manage the commercial relationship of existing and potential customers within an assigned territory or a group of accounts, in cooperation with the areas like Pre-Sales, Customer Success Management and other teams along Amadeus to maintain a high standard of customer satisfaction and profitability. Identify new business opportunities based on Amadeus values and Amadeus commercial policies to contribute to sustaining and growing Amadeus market share and revenues getting long-term success with the customers.

In this role you’ll:

Retain and grow existing market shares and revenues:

• Adopt a consultative approach
• Identify specific requirements and expectations for existing clients
• Follow-up with Customer Experience and ensure that customer satisfaction is increased
• Identify new opportunities and propose solutions to improve customer profitability/efficiency
• Develop customized account and account development plans (ADP) for each client and update CRM with all opportunities related to customers
• Develop Amadeus share of wallet for customers in the portfolio to increase Amadeus market share

Manage all commercial matters related to accounts:

• Execute & process the operational requests received from customer
• Ensure that customers use Amadeus technology in the best way & that established performance, productivity & service metrics are achieved
• Cascade the information of new product & solution releases to customers in a timely manner
• Anticipate information and new market regulation/trends/issues for the customer.
• Work with IT Sales/ITAM or Customer Solutions to retain and grow IT portfolio
• Organize regular business reviews for follow-up purposes and deep-dive sessions on specific items
• Work closely with Commercial Operations to get business cases approved for renewal and development of market share
  

About the ideal candidate:

Relevant Work Experience

• At least 3 years of relevant experience in technology or travel industry with 2 years in a customer fronting role (such as project management, sales, customer success or business development) with management responsibility for multi-million dollar revenues.

Education

• University degree in Business Administration, Information Technology, Computer Science, Tourism, Engineering or equivalent IT related work experience

Knowledge, Skills and abilities:

• Ability to communicate effectively, both verbally and in writing.
• Strong organizational skills with a high attention to detail.
• Ability to analyse objectives, considers options and plans.
• Proactive Focus
• Negotiations skills
• Relationship-building skills
• Problem solving
• Ability to communicate effectively, both verbally and in writing in English

Working at Amadeus, you will find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.