Cash Equities - EB Prematching Analyst - #7436501

Core functional responsibilities and expectations include, but are not limited to, the following:

• Partner with a Client Service Middle Office team to understand client issues, be responsible for providing timely follow-up to clients, and be accountable for client satisfaction through the ownership of the problem
• Resolve issues by identifying underlying or hidden problems and patterns
• Build knowledge of Cash Equities products and services
• Serve as a liaison between the Middle Office, Settlements, Technology, Senior Managers and to provide the best service to the client, your department, and the firm
• Identify and control risk to prevent operational risks and avoid financial losses and reputational company impact.
• Prioritize daily workload to maximize productivity utilizing time management and organizational skills
• Follow all established policies, procedures and practices
• Find opportunity areas to improve client service experience, by professionalizing and automatizing daily process.
• Desire to exceed client expectations
• Work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner

Candidate Requirements:

• Excellent communication skills both written and verbal
• Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
• Highly organized with ability to manage competing priorities
• Demonstrated, consistent professional presence with the ability to adapt to evolving needs and situations.
• Proficient PC skills including Word, Excel and PowerPoint
• Ability to multi-task and work with independency, intelligence and team player
• Bachelor's degree or in course preferred